Knowledge base
Contact

Visit our Website
www.fxopen.com.au

Email our helpdesk
[email protected]

Call us
Australia | + (61) 2 6145 2042
                    + (61) 2 8226 8627
                    + (61) 2 8226 8629

Knowledge base: MT4 Trading Platform
FAQ
Posted by on 17 February 2014 02:52 PM

  1. My charts are blank and keep saying "Waiting for update".
  2. I get "Invalid account" message.
  3. I get the "Not Enough Money" message when I try to place a trade.
  4. I cannot trade — the "New Order" button is not active (grey).
  5. I cannot trade — "No Connection" message in the right bottom corner of the MetaTrader.
  6. I cannot trade— message "Common Error or Trade Context busy".
  7. I cannot place an order — message "Invalid Stop Loss/Take Profit".
  8. Account history disappeared from my MetaTrader 4.
  9. I don’t see all currency pairs in the Market Watch list in the MetaTrader.
  10. How to install an Expert Advisor (EA) in the MetaTrader?
  11. How do I install an Indicator in the MetaTrader?
  12. My MetaTrader gets disconnected.
  13. What is the difference between Balance, Equity, Margin, Free Margin, Margin Level?
  14. I keep receiving blank News messages into my MetaTrader. What is the problem?
  15. I do not see the News tab in the Terminal window in the MetaTrader.
  16. How can I generate a trading Statement for my account?
  17. How do I download historical data from the History Center in the MetaTrader?
  18. How do I download historical quotes with Quotes Downloader?
  19. What do the digits in the right bottom corner of the MetaTrader stand for?
  20. How do I set up Trailing Stop?
  21. What time is displayed in FXOpen MetaTrader 4?

1. My charts are blank and keep saying Waiting for update.

When switching between live and demo accounts, the charts may say Waiting for Update. To fix the problem do the following, please:

  • Close all the market windows and restart the platform again.
  • Open a new market watch/windows.

Top


2. I get Invalid account message.

To fix the problem check the server address and password, please.

Top


3. I get the Not Enough Money message when I try to place a trade.

Most likely that you don’t have enough balance to trade with the leverage you have chosen or you try to trade large volume (lots). To calculate which leverage and volume are best for you and also what margin you need to open a trade, please, use this formula:

Example. An order with the volume of 0.1 lot EURUSD at 1.39750 and with 1:100 leverage.

The required margin is:

To fix the problem try the following:

  • Change the leverage at the FXOpen personal area.
  • Change the lot you want to trade.

 

If the equity is below 150 USD, you will only have enough to trade certain pairs.

Top


4. I cannot trade — the New Order button is not active (grey).

You have used your Investor’s password instead of the Trader’s password to log into the MetaTrader. Please choose in the menu File → Login to Trade Account and use your Trader’s password to enter the system.

Top


5. I cannot trade — No Connection message in the right bottom corner of the MetaTrader.

Click the connection bars in the right bottom corner of the MetaTrader, choose Rescan Servers
If you still see No Connection – try this:

  1. Click on the connection bars again and select FXOpen Trading Server.
  2. Choose menu Tools → Options → Server tab in the MetaTrader.
  3. Unselect check box Data Center Auto Configuration.
  4. Close and open the MetaTrader again.

Top


6. I cannot trade— message Common Error or Trade Context busy.

It means that at this moment there are too many requests come to the server or you have slow connection with the trading server. Click the connection bars in the right bottom corner of the MetaTrader, choose Rescan Servers. After that close and open the MetaTrader 4 again.

Top


7. I cannot place an order — message Invalid Stop Loss/Take Profit.

Please, make sure you’ve chosen the correct values for Stop Loss/Take Profit.

Top


8. Account history disappeared from my MetaTrader 4.

Right click inside the Account History tab in the MetaTrader and choose All History (or other interval) in the context menu.

Top


9. I don’t see all currency pairs in the Market Watch list in the MetaTrader.

Right click on any currency pair in the Market Watch window and choose Show All in the context menu.

Top


10. How to install an Expert Advisor (EA) in the MetaTrader?

Please, take these steps to install an Expert Advisor (EA):

  1. Open the MetaTrader, go to the File menu, click Open Data Folder.
  2. Save the file with your EA into the experts folder on your computer. The default folder is: MQL4\experts inside the folder that pops up from step one.
  3. Open the MetaTrader, enable the Navigator window, click Expert Advisors. You should be able to see your EA in the list.
  4. Double-click on your EA or drag and drop it onto the chart to activate.
  5. Adjust the necessary EA settings in the pop up window, click OK.

If you have installed your EA successfully, you will see a smiley in the right top corner of your chart. The logs of all operations performed by your EA are available in the MetaTraderTerminal window, Experts and Journal tabs.

Top


11. How do I install an Indicator in the MetaTrader?

Please, take these steps to install an Indicator:

  1. Open the MetaTrader, go to the File menu, click Open Data Folder.  
  2. Save the file with your Indicator into the indicators folder on your computer. The default folder is: MQL4\indicators inside the folder that pops up from step one. 
  3. Restart MetaTrader, enable the Navigator window, click Indicators. You should be able to see your Indicator in the list.
  4. Double-click on your Indicator or drag and drop it onto the chart to activate.
  5. Adjust the necessary Indicator settings in the pop up window, click OK.

If you have installed your Indicator successfully, you will see the confirmation in the MetaTraderTerminal window, tab Journal.


Top

12. My MetaTrader gets disconnected.

Click the connection bars in the right bottom corner of the MetaTrader, choose Rescan Servers.

If you still see No Connection – try this:

  1. Click on the connection bars again and select FXOpen Trading Server.
  2. Choose menu Tools → Options → Server tab in the MetaTrader.
  3. Unselect check box Data Center Auto Configuration.
  4. Close and open the MetaTrader again.

Top


13. What is the difference between Balance, Equity, Margin, Free Margin, Margin Level?

Balance shows the funds in your account based on the closed trades only. When you close a trade, its profit/loss is added/deducted to/from your account Balance.

Equity = Account Balance + Floating profit/loss of the open trades.
 
If you have no open trades, Balance and Equity show identical values. If you have open trades in the account, Balance will stay fixed until you close a trade and Equity will be changing all the time according to the current profit/loss that you are making.
 

Margin – the funds that you have used to open a trade. See FAQ# 2 of this section for the Margin calculation formula.

Free Margin = Equity – Margin.

These are the funds that you can use to open more trades.

Margin Level (%) = Equity/Margin*100%.

Top


14. I keep receiving blank News messages into my MetaTrader. What is the problem?

The MetaTrader receives only the news titles to alert a trader that an event has taken place. For detailed news information and analysis, please, check the Economic CalendarLive News and Forex Analytics on FXOpen website.

Top


15. I do not see the News tab in the Terminal window in the MetaTrader.

The News tab will appear as soon as the first news gets to your MetaTrader. News get to your MetaTrader only while you are online. If a news message is sent out while you are offline, you will not get it when you log into your account later.

Top


16. How can I generate a trading Statement for my account?

Trading Statements are e-mailed to clients at the end of every Trading Day (if a Client has traded on that day) and Month (even if a Client has not traded in that month, a Statement will be sent anyway). If you need a Trading Statement for a specific time period, you can generate it from your MetaTrader Account History. Right click inside the Account History tab in the MetaTrader, select Save as Report (or Save as Detailed Report), save the file on your computer.

Top


17. How do I download historical data from the History Center in the MetaTrader?

Select menu Tools → History Center in the MetaTrader and choose the currency pair for which you need the historical prices. To download the historical data, please, take these steps:

  1. Log in to your Standard account in the MetaTrader and close all charts; leave only the chart for which you need the data.
  2. Right click on the chart, select PropertiesCommon tab. Select option Offline Chart.
  3. Close and re-open the MetaTrader window.
  4. Select menu Tools → History Center in the MetaTrader.
  5. Choose the currency pair and the timeframe on the left.
  6. Click Download.
  7. Wait till the download is complete and close the MetaTrader.
  8. Open the MetaTrader folder on your computer, open folder History. The default folder is usually: C:\Program Files\MetaTrader - FXOpen\history\downloads, but if you have installed the MetaTrader to another location, the folder may be different. You should see the folder with the price history files. For example EURUSD.
  9. Copy and paste the files from this folder into your Trading Server folder. For example: C:\Program Files\MetaTrader - FXOpen\history\Real 2 FXOpen.
  10. Open the MetaTrader and open up a new chart for the currency pair you need.

*Please, note that the historical data is provided by the Metaquotes Software Corp. (MetaTrader 4 developer).

Top


18. How do I download historical quotes with Quotes Downloader?

Quotes Downloader - a simple application allowing you to download FXOpen ECN historical quotes or ticks for any currency pair and time interval.

To download quotes with Quotes Downloader, please, follow these steps:

  1. Register at tpdemo.fxopen.com to download DEMO quotes or at tplive.fxopen.com to download LIVE quotes.
  2. Download the latest version of FDK from Forum and install it.
    To download files from forum you have to be registered.
  3. In the directory where you installed FDK open the FRE folder and run QuotesDownloader.
  4. Enter connection addresslogin and password you received at the step 1. You can click Save to save the credentials.
  5. Click Connect. If you entered credentials correctly the Download button will become active. In other case click Disconnect and enter your credentials again carefully.
  6. Click Browse to select the directory to which the files will be downloaded.
  7. Select the time interval for which you want to download quotes.
  8. Select the currency pair for which you want to download quotes.
  9. Select the data type you want to download (ticks, level2 or bars).
  10. Click Download. You can stop the download by clicking Break. When the download is complete the Browse button will become active.
The average size of a file with ticks for one trading day is 3-5 Mb.

Top


19. What do the digits in the right bottom corner of the MetaTrader stand for?

The digits in the right bottom corner of your MetaTrader display the traffic. The digit to the left of the “/” (slash) sign displays the Incoming traffic; the digit to the right of the “/” (slash) displays the Outgoing traffic.

Example. 370/2 Kb. Incoming traffic – 370 Kbs, outgoing traffic – 2 Kbs.

Top


20. How do I set up Trailing Stop?

Trailing Stop is a complex stop-loss order in which the Stop Loss price is set at some fixed number of pips below or above the market price. If the market price moves in the direction that is profitable to the trader, the Stop Loss price changes proportionally, but if the currency price moves against you, the Stop Loss price does not change. This technique allows a trader to set a limit on the maximum possible loss without setting a limit on the maximum possible gain. You also do not have to watch the price on an-ongoing basis and modify the Stop Loss price manually.

*Trailing Stop is a Client Terminal side feature. For the trailing stop to continue modify the Stop Loss, the trading platform MetaTrader 4 must be running and connected to the Internet.

Top


21. What time is displayed in FXOpen MetaTrader 4?

The time displayed in your MetaTrader is FXOpen trading server time - GMT +2 (Standard Time). Sadly, MetaTrader 4 does not allow you to adjust the time in MT4 to match your local time.

Please follow our News to find out when the FXOpen server time switches to daylight saving time. 

Top

(0 vote(s))
This article was helpful
This article was not helpful