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eWallet verification procedure
Posted by on 17 February 2014 02:57 PM
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Verification – is a procedure needed to confirm the account holder’s identity in order to gain access to the funds withdrawal. To verify your eWallet, please follow these instructions:
Only verified eWallet owners are able to request withdrawals or transfer funds to other FXOpen accounts. When your eWallet status is "Verified" – the verification procedure has been completed successfully. 2. What documents are required for verification of Personal eWallet? To verify your eWallet you must upload 2 separate documents, one from each of the following lists (for individuals):
You must scan your documents and upload them via FXOpen personal area, Settings → eWallet Verification section. We accept documents in the following formats: *.jpg (JPEG), *.gif, *.pdf, *.png. The size of each document must not exceed 20 Mb.
The Company reserves the right to request additional information or documents such as a picture of yourself holding your government ID next to your face within the terms defined by us (see FXOpen's Terms and Conditions). 3. What documents are required for verification of Corporate eWallet? To verify a Corporate account you must upload the following documents:
4. I uploaded the needed documents a long time ago, but account status is still «Not Verified». Why? Check the following:
5. My document has been rejected with comment «Better quality is required». How to improve the quality of the scan? Scan your documents one more time. The file size must not exceed 20 Mb. The scan must be in color and all the information on it must be clearly readable. 6. I have no bank statement; the utility bill has the name of an apartment owner or a relative. We may accept utility bills that bear the name of an apartment owner or a relative, BUT the address in the utility bill must be the same as the one you indicated in the registration form, when opening your eWallet FXOpen. 7. How to make a verification process faster? Verification is usually processed on the same or next business day. Important! The time required to review your documents and verify the eWallet may increase if you have to re-submit your documents (because the documents were rejected by FXOpen or FXOpen asked you to submit additional documents). If you need faster verification, please send an e-mail to [email protected] or get immediate assistance through Live Chat. 8. I do not have a scanner. What should I do? You can use digital camera to take a photo of your documents. Please be noted that we do not accept xerox copies or scans of xerox copies. 9. Why my Cell phone bill is rejected? I do not have utility bill or bank statement. We do not accept Cell Phone Bills or Internet Provider bills as a proof of address. Please note, that we may accept utility bills that bear the name of an apartment owner or a relative, but the address in the utility bill must be the same as the one you indicated in the registration form, when registering your FXOpen eWallet. 10. All my documents come to P.O. Box address; may I use it for verification? We do not accept documents with a P.O. box number as a valid proof of address. Upload a Utility bill (not Cell phone bill) or a Bank statement with actual home address. Only residents of The Arabian Peninsula Countries and Kenya can upload proof of address with P.O. Box. But anyway you need to type in your full address during the registration or send it in e-mail to [email protected]. | |||||
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